Privacy Policy
Privacy Policy for the Nigerian Jubilee Fellows Programme (NJFP) Ticket Support Center
Effective Date: January 1st, 2025
1. Introduction
Welcome to the Nigerian Jubilee Fellows Programme (NJFP) Ticket Support Center. Protecting your privacy is a top priority for us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our ticketing support system.
By submitting a support ticket or using the NJFP Ticket Support Center, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using this service.
2. Information We Collect
We collect the following types of information to provide effective support:
- Personal Information: Name, email address, phone number, and other identifying details you provide when submitting a ticket.
- Ticket Details: The description of your issue, attachments (e.g., screenshots or documents), and any additional information provided in your communication.
- Technical Data: Device information, browser type, IP address, and timestamps related to your interaction with the Ticket Support Center.
- Communication Records: Messages and responses exchanged between you and our support team.
3. How We Use Your Information
The information collected is used to:
- Respond to and resolve your support tickets.
- Verify your identity and ensure accurate processing of requests.
- Improve the quality and efficiency of our support services.
- Analyze technical issues and enhance portal functionality.
- Communicate updates, ticket statuses, or follow-up information.
4. Sharing Your Information
Your information will not be sold or shared for unrelated purposes. However, we may share your information with:
- Authorized NJFP Personnel: To ensure efficient handling of your support ticket.
- Service Providers: For technical support, troubleshooting, or system maintenance.
- Legal Authorities: When required to comply with applicable laws or protect NJFP’s rights or safety.
5. Data Protection
We use industry-standard security measures to protect your information, including:
- Encrypted communications for data submission and ticket handling.
- Secure storage of sensitive information.
- Restricted access to data, limited to authorized personnel.
While we strive to protect your data, no system is completely secure. Users are encouraged to report any suspected security issues.
6. Your Rights
You have the following rights regarding your data:
- Access and Review: Request access to the data you’ve provided in your tickets.
- Correction: Update or correct inaccuracies in your information.
- Deletion: Request the deletion of your ticket data, subject to program and legal requirements.
- Withdrawal of Consent: Opt-out of specific data uses, where applicable.
To exercise these rights, contact us at [Insert Support Email].
7. Data Retention
Ticket data is retained for as long as necessary to resolve issues, meet legal obligations, or analyze support trends. Data may be anonymized and archived for statistical or improvement purposes after ticket resolution.
8. Cookies and Tracking
The Ticket Support Center may use cookies to:
- Improve user experience.
- Track session activities for troubleshooting purposes.
You can manage cookies through your browser settings.
9. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. Updated policies will be posted on the Ticket Support Center with the revised effective date.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact:
NJFP Ticket Support Center
Email: fellows.support@njfp.ng
Phone:
By using the NJFP Ticket Support Center, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting us to assist you.
